Owners Portal
Tenant Center
English
Dear Clients and Business Partners,
As we close out 2025, I would like to share a brief personal update on what we have been working on at Dinvest—and where our journey is headed next. Our mission has always been to combine traditional values with modern solutions. This year, we didn’t just talk about innovation—we consistently delivered on it.
By combining Swiss real estate expertise with automation, analytics, and digital services, we further strengthened our platform, expanded our presence, and successfully scaled our operational processes. In doing so, we are redefining transparency for owners—through faster workflows, clearer reporting, and better control over their assets.
Below you will find an overview of our key milestones, as well as the strategic direction we are taking as we move into 2026.
Kind regards,
Olivier Schweizer
Managing Director | Member of the Board of Directors
Dinvest Bewirtschaftung AG
Growth & Milestones: Expansion Through M&A and Portfolio Onboarding
In 2025, we drove our growth in a focused and sustainable way—by integrating new mandates and acquisitions into a disciplined operating model, supported by structured data migration. This included the acquisition of Terranova Immobilien AG (50 properties) as well as the comprehensive migration of its data from Rimo5 to Immotop 2. This created a solid foundation for standardized and efficient onboarding of new portfolios.
We have also continuously adapted our organization. This was necessary due to the integration of the teams from OS Immobilien and Terranova Immobilien. In addition, we invested in strengthening our management structure—so that growth leads to better service, not greater complexity.
Within two years, Dinvest has doubled the number of properties under management while simultaneously improving service for owners, tenants, and condominium owners.
A Technological Revolution for Real Estate
From “Administration” to “Analytics”
In 2025, we fully rolled out our technological expertise—moving beyond traditional standard software to a fully integrated, closed digital ecosystem.
We are building a practical end-to-end platform that covers the entire lifecycle of a property: centralized financial data (Immotop 2), tenant requests via Imofix, re-letting via e-monitor, structured communication flows, automated accounts payable processing, and AI solutions. All with the goal of reducing manual effort and increasing transparency for our clients.
On this foundation, together with our AI experts, we introduced additional value-added tools: AI-powered communication triage to categorize inquiries and accelerate response times, as well as an invoice process with automated invoice classification. This reduces manual errors and supports accurate, on-time financial reporting. In addition, we implemented a dunning tool to reduce late payments and improve receivables management—so our teams can focus on decisions and service quality rather than administration.
Transparency for Owners: Reporting, Notifications, and the Owner Portal
Owners shouldn’t have to chase information. In 2025, we focused on delivering the fundamentals exceptionally well: faster reporting cycles, quicker response times, more consistent control of approval limits, and more proactive communication with owners.
- Owner Portal: We launched the first version for rental properties; the registration process for condominium owners (STWEG) starts in January 2026.
- Vacancy / Termination Notifications: Owners now receive an immediate notification when a tenant gives notice and when a new contract is signed—including key data such as the new rent, comparison to the previous letting, vacancy duration, and market benchmarks 👉 Click here to see a sample email
- Payment Overview: Owners with multiple properties receive an automated summary of all payments made from the property account, sent one day after execution. It includes a clear, detailed list and comments for each payment (including a link to the invoice)—no more time-consuming matching of unexplained bank transactions. – 👉 Click here to see a sample email
From Operational Processes to Reliable Data: KPIs Owners and Partners Can Trust
What gets measured gets improved.
In 2025, we systematically monitored our performance using trends such as portfolio growth, vacancies, ticket volume and feedback, payments to suppliers and contractors, call reachability rates in our phone service, and the quality and timeliness of financial reporting. This allows us to identify bottlenecks early and continuously improve our operations.
These data form the foundation for our future, proprietary owner portal. Instead of static PDFs, it will provide access to dynamic insights that enable deeper analysis of key KPIs—including rent development, vacancy analysis, ancillary charges (Nebenkosten), maintenance and repair metrics, and multi-year profit and loss statements. These analyses will be complemented by operational insights and comparisons to previous periods and relevant industry benchmarks.
2026 and Beyond - From “OK” to “WOW”
Better service, at scale.
Our direction is clear: we will expand our platform and our portfolio while consistently making the experience for owners and tenants simpler, faster, and more transparent. Internally, we describe this shift as moving from “it’s okay” to “wow”.
At the same time, we remain open in all directions—to strategic partnerships, operational collaborations (e.g., in renovations and facility management), and conversations with companies and investors who share our conviction that Swiss property management can be sustainably transformed through data, transparency, and excellent service.